How do I make a complaint about a Dental Technician or Dental Prosthetist?

The Board, under the Health Practitioners (Professional Standards) Act 1999, is empowered to investigate complaints received about Queensland registered Dental Technicians and Dental Prosthetists.

To lodge a complaint about a registered Dental Technician or Dental Prosthetist, it is necessary to provide the Board with written details. The Board may be required under section 51 of the Health Practitioners (Professional Standards) Act 1999 to refer the matter initially to the Health Quality and Complaints Commission (the Commission). The Commission may refer the matter back to the Board for investigation if the Board and the Commission decide that professional standards have been compromised.

When lodging a complaint about an unregistered person practising, it is necessary to provide the Board with written details.

Details which the Board will need when a complaint is lodged are as follows:

  • the Dental Technician's or Dental Prosthetist's name;
  • if the the Dental Technician's or Dental Prosthetist's name is not available, the name of the practice where incident took place;
  • the date of the incident;
  • the type of treatment received;
  • the nature of the complaint;
  • the complainant's contact address and phone number.

The Board has a dedicated program (Professional Standards Program) to deal with complaints against health practitioners.

For more detail please contact staff of the Program:

For more information click here